When You Can Request a Refund

We understand that circumstances change. Here are situations where refunds may be considered:

• Service cancellation within 14 days of purchase, provided no consultation sessions have been completed
• Technical issues on our platform that prevent access to paid content for more than 72 consecutive hours
• Duplicate charges or billing errors on your account
• Services not delivered as described in our service agreements
• Subscription cancellation before renewal date (prorated refunds may apply)

Non-Refundable Services

Some services are not eligible for refunds once certain conditions are met:

How to Request a Refund

We've made the refund process straightforward. Follow these steps:

Processing Times and Methods

Once a refund is approved, here's what to expect:

Refunds are processed to the original payment method used during purchase. We cannot issue refunds to different accounts or payment methods for security reasons. If your original payment method is no longer active, contact us to arrange an alternative solution.

Partial Refunds

In certain situations, partial refunds may be offered instead of full refunds:

Subscription Services

If you cancel a monthly or annual subscription partway through the billing period, you may receive a prorated refund for unused time. This calculation is based on full days remaining in your subscription period.

Package Services

For multi-session packages, refunds are calculated based on sessions completed versus total sessions purchased. The per-session rate for completed sessions may be higher than the package discount rate.

Bundle Purchases

If you purchased a bundle and used only part of it, we'll refund the unused portion. The used items will be charged at their individual retail price, with the difference refunded to you.

Special Circumstances

We recognize that unusual situations sometimes occur. Here's how we handle them:

Cancellation vs. Refund

Understanding the difference helps set proper expectations:

Cancellation stops future charges and ends your service agreement. For subscriptions, this prevents the next billing cycle but doesn't refund the current period unless specifically stated.

Refund returns money for services already paid for. This requires meeting eligibility criteria and going through the refund request process described above.

You can cancel ongoing subscriptions at any time through your account dashboard or by contacting support. Cancellations take effect at the end of the current billing period.

Questions About Refunds

If something isn't clear or your situation doesn't fit these guidelines, reach out to us. Our support team handles each case individually and works to find reasonable solutions.

We'd rather have a conversation about concerns before they become refund requests. Many issues can be resolved through service adjustments, credits, or alternative arrangements that work better for everyone involved.

This policy may be updated periodically to reflect service changes or regulatory requirements. Material changes will be communicated via email to active clients at least 30 days before taking effect.